Frequently Asked Questions

Common questions about The Closing Docs

  • What is The Closing Docs?

    The Closing Docs is an online income verification service that allows a landlord or property manager to validate their applicant's income. We have partnered with thousands of financial institutions to securely collect and calculate income straight from your bank. Once we have your permission, we gather and aggregate your bank statements in order to verify your income for your landlord or property manager.

    Our income verification replaces outdated methods such as faxing your bank statement or making time consuming calls to your bank or employer. The Closing Docs provides you speed, privacy, security, and convenience.

  • Why do you need my bank login?

    In order for us to begin verifying your annual income, we need explicit permission from you to authorize with your bank. You give us this permission by logging in to your bank through a secure channel provided by your bank. Rest assured, your credentials never touch our servers and are securely transmitted directly to the financial institution.

    It's very important that you login to your primary deposit account in order for us to flag your income. For example, logging into your credit account will show no income when using our tool.

  • I don’t like giving my personal information online, how do I know if my financial data is safe and secure?

    We understand that storing sensitive financial information could be risky. That's why we don't store any of your sensitive data at all! As soon as your report is created, our machines wipe all traces of your data to prevent any sort of breach.

    Our system was designed specifically to enhance your privacy and security. Our online income verification operates using 256‐bit encryption. Your user name and passwords are never displayed, view or stored. This is the safest, fastest, and most convenient way for you to submit your information for tenant approval.

  • Okay, I logged into my bank account. What can you do with my account?

    We only have the ability to read bank statements and transaction info without any personal or sensitive information. We cannot login, make any charges, withdraw any money, make unauthorized transfers, or anything that would require your explicit permission. Once we are done verifying your income, we disconnect your bank account and remove all related data.

  • What information will be shared on my report?

    After we calculate your income, you will have the opportunity to review over your information before you produce your report. This information includes:

    • Account balances
    • Net yearly income
    • 3-Month average monthly net income
    • 12-Month average monthly net income
    • Irregular income (useful for self-employed applicants)
    • Employment information
    • Length of recurring income

    If you would like to see a sample report, please click here.

  • I’d rather scan/fax in my information.

    The Closing Docs online income verification provides tremendous advantages over traditional methods of supplying this information. Not only does it deliver enhanced privacy, security, convenience, and speed, but because of its accuracy and completeness, you may qualify for a property you may not normally qualify for.

  • How do I know this is not a scam for my personal information?

    The Closing Docs is strictly audited to remain PCI and FCRA compliant. Our system was designed specially to enhance your privacy and security, and operates at a 256‐bit encryption level.

  • Will you see my password information?

    Never. Your ID and password are never displayed or viewed. Your credentials are transferred to your financial institution at high security. If your credentials are correct, we will then receive a “read‐only” copy of your bank statement allowing us to make a fast and accurate decision on your rental application.

Landlord/Property Managers

  • How much income data is available in our income report?

    Our income report provides up to 1 year of income data for your applicant. Most banks allow a full year of income history, but some smaller banks may withhold their financial data to shorter time period.

    For more details about our income data availability, click here.

Integrations

  • Does The Closing Docs integrate with my property management or tenant screening system?

    The Closing Docs integrates with many leading property management software applications such as On-Site. If you want a more customized integration for your software application, ask our sales team and we can discuss how we can fully customize your experience and workflow.

  • How can I partner with The Closing Docs?

    The Closing Docs provides an integration module that makes it easy to partner with solution providers that want to utilize our income verification service. Please contact The Closing Docs to discuss the possibilities.

If you have more questions, email support@theclosingdocs.com or call (972) 834-9260 and we'll do our best to answer.